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Why the clothing and bike return & exchange policies are different You'll notice that the return & exchange policies are different for Swobo clothing and bikes, but the underlying philosophy is the same for both. Swobo bikes can be fit to a range of humans and fine-tuning can be done with seat position, handlebar height and stem length. We are confident our sizing chart for the bikes will guide 99% of our customers to the right size. If you have questions about size or any technical issues, please contact us via e-mail or phone and we will help you out, BEFORE you buy. Shipping and handling bikes is expensive, and there is more vulnerability to damage, so our return policies reflect that. Our level of quality exceeds most bikes you will see in these price ranges, and is comparable to bikes costing much more. Our geometry is neutral, meaning any Swobo bike will be quick but stable, without any overt negative handling characteristics. After the saddle is adjusted, you should be able to throw a leg over and start riding. It's just that easy. Swobo clothing has a more relaxed policy due to the fact that we realize that clothing "fit" is more personal of an issue. If you're not happy with any clothing purchase, feel free to send it back for an exchange or refund. You're covered. The 100% Mixing Family with Business Guarantee® We guarantee our clothes with the 100% Mixing Family with Business Guarantee®. Meaning, if you're not 100% satisfied with our clothing, we'll refund you your money, and we'll keep good friends. This way, everybody still comes over for Fourth of July barbeques and fireworks without it getting all weird. If for some reason you're not completely satisfied with your Swobo clothing, you can return those items for repair, refund or exchange. Whatever makes you happy. If for some reason you want it repaired, and we are unable to repair the item, we'll replace the item at no cost to you. Just include a short explanation as to why you're returning the item, and we'll take it from there. If there's a need to send you a new product, there is no shipping cost charged either. Get it? You're covered. Back to Top When you buy a bike from Swobo, we want to make sure that you are happy with your purchase. We know the decision to buy a bike on-line is not a casual decision. It represents a big chunk of your money and is more expensive to ship. Please make sure, if you have any doubts before buying, that you call us or e-mail us with your questions. It will be more cost-effective to deal with fit or technical issues before you buy, rather than after. We have confidence that our sizing chart, in conjunction with our frame design, will yield the correct size bike. If for some reason you are not satisfied with your Swobo bicycle, for any reason, you are welcome to return it within 30 days, for a re-stocking fee of 20%. This fee represents all the costs involved in taking a bike back, including inspection, box cost, labor, warehouse handling, paperwork and depreciation. You are also responsible for return shipping. If you would like to exchange the bike for another size, there is a 10% re-stocking fee. You are also responsible for all shipping costs. If you received a damaged bicycle, you can exchange it for another bicycle or request a credit card refund. We will also refund your shipping costs. In the case of a damaged bicycle, please call us at (415) 332-2009, or e-mail us immediately at kickstand@swobo.com. Back to Top How to request a return or exchange: There are two ways to return or exchange an item - online or over the phone. Either way you are going to need a Return Material Authorization (RMA) to get things going. To process a return online, you can request a Return Material Authorization (RMA) from your Order History page in the Info/Help dropdown menu. We will then e-mail you a Return Material Authorization Number (RMA#) with instructions on how and where to ship the item back. If you'd rather talk to a living, breathing human being just call us at (831) 459-0542. For damaged bicycles call (415) 332-2009. The details... All products must be returned with a copy of the invoice and the reason for return included. We really want to know what you are thinking, so we can make it sweet, not weak. NOTE: When shipping product back to Swobo, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Back to Top |
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